In an industry that has arguably been battered worse than any other as a result of the global pandemic, the inclination of airline executives to find optimism amid a sea of red ink is understandable.

Case in point: On Thursday American Airlines took its turn at the earnings podium just as rivals Delta and United had done the week before and revealed steep revenue declines for the third quarter to the surprise of no one. American posted a $3.6 billion pre-tax loss in the third quarter on a 73 percent drop in revenue. And just like its beleaguered peers, American also highlighted several areas of its business that, while far from recovered, had clearly stabilized compared to the depths of the crisis six months ago.

“It’s safe to fly,” American Airlines Chairman and CEO Doug Parker stated on the corporate’s convention name, referencing new trade analysis in a bid to reassure passengers. The analysis, which was revealed final month by the Worldwide Air Transport Affiliation (IATA), confirmed that because the begin of 2020 there have been only 44 cases of COVID-19 reported through which transmission was thought to have been related to a flight, out of the 1.2 billion passengers who’ve traveled by air.

On the identical time, American Airways president Robert Isom identified that third quarter cargo income was successfully flat, regardless of a virtually 60 p.c discount in capability.

“We’re not simply ready for patrons to return to us,” Isom stated, “we’re taking steps to open journey by pre-flight COVID testing,” he added, which is at the moment out there for journeys to Hawaii and Costa Rica and can quickly be added to some Caribbean locations as properly.

“This is a crucial step that may additional enhance individuals’s confidence to journey,” Isom stated.

The Work-From-Dwelling Quandary

If general air journey is down 70 p.c this yr, enterprise journey is reportedly off by 85 to 90 p.c, United Airways CFO Gerald Laderman instructed analysts and buyers final week. On the identical name, United CEO Scott Kirby stated he thought it will be years earlier than enterprise journey rebounded.

“I feel [business] demand kind of begins to get well in earnest by the tip of subsequent yr, starting of 2022,” Kirby stated, “and getting again to regular, I might guess, 2024.”

Kirby stated he expects enterprise journey shall be completely different when it rebounds too, given the big variety of staff who now work at home.

“This new distant work atmosphere, I feel, truly may very well be a stimulus to enterprise visitors in that employees must return to their company workplace a couple of occasions a month to do the work,” Kirby stated.

PYMNTS’ How We Will Pay research of some 9,500 customers carried out with Visa in August confirmed roughly one third of staff now work at home, which is greater than double the 14 p.c charge earlier than the pandemic.

Again To The Outdated Days

Even when it takes a couple of years, Kirby stated he believes there’ll at all times be a necessity for face-to-face conferences within the enterprise world, which he believes video conferences won’t ever substitute.

“The primary time somebody loses a sale to a competitor who confirmed up in individual is the final time they’ll attempt to make a gross sales name on Zoom,” Kirby stated, noting the significance of enterprise journey to United Airways. “It was our bread and butter earlier than and I feel it will likely be our bread and butter sooner or later.”




The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.

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