The hub – the knowledgeable one-stop enterprise recommendation and help service for Shropshire, Telford & Wrekin and Herefordshire – dealt with an enormous rise in inquiries from apprehensive corporations and enterprise folks in the course of the lockdown.
Its three bases in Hereford, Shrewsbury and Telford had been on the forefront of the drive to maintain companies knowledgeable in regards to the fast-changing scenario all through the spring and early summer time and assist them survive the disaster.
New figures launched in the present day by the hub masking April to July reveal:
– Workers handled almost 5,000 phone calls asking for recommendation
– Hub workers acquired greater than 9,500 emails from companies
– The hubs have supported almost 90 digital occasions to assist enterprise get better from the disaster
– Greater than 1,600 took benefit of the hub’s digital occasions
– Greater than 450 calls had been additionally acquired by the Enterprise Help Helpline
Yasmin Sulaman, Marches Development Hub enterprise help lead, mentioned the figures mirrored the hub’s place because the area’s foremost enterprise help service.
“These figures are a testomony to the extremely laborious work off all our enterprise help workers throughout a really tough interval.
“They present that the expansion hub – whether or not in digital type or by way of our three bodily bases – is a valued and trusted level of contact for all sorts of enterprise on the lookout for assist and help.
“The variety of cellphone inquiries exhibits an enormous enhance on earlier years, inquiries to the digital hub are additionally up on the identical interval final yr and regardless of the restrictions now we have been capable of stage a comparable variety of occasions to assist the enterprise neighborhood, albeit nearly.
“Our satisfaction surveys additionally confirmed that companies throughout the area had been very impressed with the best way we handled their inquiries and the assistance we had been capable of provide.”
The Marches Development Hub brings collectively all nationwide and native enterprise help in a single place for the primary time and is totally aligned to the Authorities’s ‘Enterprise is GREAT’ marketing campaign.