SOMERSET, Ky. (WTVQ) – A brand new program starting subsequent 12 months will assist motels, eating places advert retailers enhance their backside strains by way of improved customer support.

The Kentucky Wildlands Hospitality Program was introduced Tuesday by Kentucky Wildlands and ExecuTrain to assist companies in southern and japanese Kentucky.

‘Elevate Your Service’ would be the theme of the certificates program. It is going to provide two varieties of lessons. For front-line staff, the three-hour class will cowl why and how one can ship glorious customer support.

For managers, the six-hour class will delve deeper into infusing hospitality all through the enterprise.

“Our companies are going through nice challenges proper now, so it’s essential to search out methods to realize an edge,” mentioned Tammie Nazario, who’s The Kentucky Wildlands Director and Japanese Kentucky PRIDE President/CEO. “Hospitality coaching may give our companies that edge, serving to them entice and retain clients.”

“We’re lucky to accomplice with ExecuTrain to tailor this coaching alternative to our area’s companies,” Nazario mentioned. “Not solely does ExecuTrain have in depth expertise designing coaching packages for purchasers worldwide, but additionally, it’s led by a local of McCreary County, Crinda Francke. She is from our area, so she understands what we want.”

“ExecuTrain already has begun growing the coaching materials, and it is vitally person pleasant and fascinating,” Nazario added.

“I couldn’t be extra excited to work with The Kentucky Wildlands on such an essential initiative,” mentioned Crinda Francke, ExecuTrain President and CEO.

“Having grown up within the space, I feel I took with no consideration what an incredible place through which I lived. There’s a lot to see and discover,” Francke mentioned.

Francke added, “2020 has given us all a better want for serenity, peace and spending extra time outdoor with these we love, so the Kentucky Wildlands is an ideal getaway!”

For data, contact The Kentucky Wildlands by way of social media hyperlinks at

The Kentucky Wildlands is a regional tourism advertising and marketing initiative in 41 counties of southern and japanese Kentucky. The initiative was launched by Japanese Kentucky PRIDE, which is a nonprofit group, with grant funding from the Appalachian Regional Fee and Financial Improvement Administration.

ExecuTrain designs, implements, and manages workforce and accomplice improvement packages for small, medium, massive, Fortune 500 and Fortune 1000 purchasers.

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