Tesco has apologised after its grocery web site was overwhelmed with consumers making an attempt to e book supply slots for Christmas.
Prospects complained that they had been pressured to affix a web based queue for hours after it opened bookings for Christmas week for consumers who had signed as much as Tesco’s supply move subscription service.
The retailer mentioned it had additionally paused sign-ups to the supply move service “to assist help our current and susceptible clients due to the excessive demand for on-line slots”.
Messages on Tesco’s official Twitter account advised consumers the web site had suffered from a “technical problem” that it was making an attempt to repair.
“We’re sorry if issues take a bit longer than regular,” Tesco mentioned. “We’re experiencing an enormous quantity of shoppers who’re making an attempt to e book a slot in the mean time.”
It mentioned it was “utilizing a digital ready room to assist us handle the move”.
It added: “With hundreds of shoppers making an attempt to do the identical factor, there’s a reasonably lengthy wait, I’m sorry. We’re doing every part we are able to.”
One shopper tweeted: “Over 2 hours of ready now, been allowed in 3 occasions however every time it throws me out. I’m on the precedence checklist for myself and likewise for my aged neighbour. Assist me out Tesco!!!!”
One other wrote: “After virtually a 90min queue all of the slots I needed had been gone, I settled for one thing after which it crashes at checkout with a “oops one thing went incorrect”.
The issues on Tesco’s web site are the primary signal of the massive pressures for on-line supply companies anticipated within the run-up to Christmas because the November lockdown in England and fears of the virus preserve consumers away from precise shops.
The web grocery specialist Ocado had mentioned its Christmas slots had been already booked out however extra may be made accessible in early December. Sainsbury’s will launch its supply slots on 29 November however these signed as much as its supply move service can e book theirs from 22 November.